Mecklenburg County has begun to use Accela as our preferred customer portal.  Over the next few months, some project types will become unavailable here, in our WebPermit portal.  Customers who find this portal will not allow them to proceed with an application
should submit their projects in Accela Citizen Access (ACA).

Eventually, all projects will be moved to Accela and this portal will be discontinued. In preparation, all customers are encouraged to set up a free Accela account and learn more about our newest customer portal.

Important User Information: This site requires Internet Explorer 9 or higher OR Microsoft Edge with Internet Explorer Compatibility Mode turned on. The site also requires Adobe Reader 8 or higher.

 EPM does not support, and may not function correctly with other browsers, including Chrome, Firefox, Safari, Opera, or alternate PDF software.

 More information on how to turn on Internet Explorer Mode in Edge can be found here.

Welcome to Mecklenburg County Code Enforcement.  Below are some tutorials and quick guides on performing work in this system.

Create an Account/Manage Users (PDF)

Customer Guide to Plan Submission/Gating

EPM Tutorials

If you have technical difficulties and need assistance you may contact us at

ce-tech.triage@mecklenburgcountync.gov